Last Updated: 8 April 2026

Shipping Policy

At Flydigito, we ship every order from our workshop in Fes, Morocco. Please read this page before placing your order — it explains who we ship with, how long delivery takes, and what costs are involved.

1. Our Shipping Carrier — FedEx

All shipments are sent from our workshops in Morocco via FedEx International.

We ship to: United Kingdom addresses only.

We do NOT ship to: Non-UK addresses, P.O. boxes, or BFPO addresses.

Orders with a non-UK shipping address will be canceled and refunded.

Learn more at fedex.com/en-gb.

2. Shipping Costs

Shipping costs are calculated at checkout. You will see the cost before confirming your order. Choose from two FedEx options:

FedEx ServiceCostTransit Time
FedEx International Priority£60.00 GBP1–3 business days after dispatch
FedEx International Economy£40.00 GBP3–6 business days after dispatch
Free Shipping (Orders over £200)£0 GBP3–6 business days after dispatch

VAT (20%) and customs duties may be levied upon arrival of the order, and are the responsibility of the customer.

Note: You will select your method at checkout and see the cost before payment.

3. Order Processing Time

  • Order Cutoff Time: 12:00 AM (Casablanca Time, GMT+00:00)
  • Handling Time: Orders are processed and prepared for shipment within 1–3 business days (Monday–Friday). This includes processing before handoff to FedEx
  • Fulfillment Days: Monday – Friday, excluding Moroccan public holidays
  • Orders placed on weekends begin processing the business day

4. Total Estimated Delivery Time

Total delivery = processing time + FedEx transit time.

ServiceProcessingTransit TimeTotal Estimated
FedEx International Priority1–3 days1–3 days2–6 business days
FedEx International Economy1–3 days3–6 days4–9 business days
Free Shipping (Orders over £200)1–3 days3–6 days4–9 business days

Note: All delivery timeframes are estimates. Delays due to weather or carrier issues may occur.

5. Order Tracking

Once FedEx collects your order you will receive an email with your FedEx tracking number. Track at fedex.com/tracking. Tracking information may take up to 48 hours to update.

6. Address Accuracy

  • Please ensure your shipping address is accurate, including street, city, county, and Postcode.
  • If a package is returned due to an address provided by the customer, reshipment fees may apply.

7. Packaging & Handling

Each order is wrapped with materials, sealed in a shipping bag or tube, and labeled with instructions.

8. Damaged or Lost Shipments

If your order arrives damaged, or if it is lost or delayed beyond the timeframe, please contact us at contact@flydigito.com with your order number and tracking number and photos. We will open a claim on your behalf and, once verified, will either:

  • Send a replacement.
  • Issue a refund for the product

9. Contact Us

Legal Name: Flydigito
Address: Lotissement Marouane 1, Avenue Moulay Rachid, Magasin, N6 Rte de Sefrou, Fes 30000, Morocco
Find us on Google Maps
Email: contact@flydigito.com
Phone: +212 622-026018
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+1)
We respond promptly during support hours.


By placing an order, you confirm you have read and agree to this Shipping Policy.