Cancellation Policy

This policy outlines the timeframe and conditions for order cancellations at Flydigito.

1. Cancellation Window

You may cancel your order within 24 hours of placement for a refund. This applies to orders placed on our website.

If your order has been dispatched via FedEx, it cannot be canceled. You may follow our Return & Refund Policy once the package is delivered.

2. How to Request a Cancellation

To request a cancellation, contact us with your order number:

Email: contact@flydigito.com — subject: Cancel Order – [Your Order Number]
Phone: +212 622-026018 (Mon–Fri, 9AM–6PM GMT+1)

3. Refunds for Canceled Orders

For cancellations confirmed within the 24-hour window, a refund will be processed to your original payment method within 2–5 business days.

If you refuse a delivery to cancel after shipping, the refund will be processed within 2–5 business days after the item is returned to our workshop and inspected.

4. Non-Cancellable Orders

• Orders handed over to FedEx and in transit.
• Orders where the 24-hour cancellation window has passed and production or fulfillment has started.

5. Contact Us

By placing an order, you agree to this Cancellation Policy.