OLast Updated: 26 October 2025

At Flydigito, we are committed to providing a transparent and reliable shopping experience for our customers purchasing leather bags. This policy outlines our shipping procedures, costs, and timelines to ensure full compliance with UK consumer law 
.

1. Shipping Range and Locations

•Target Market: We currently ship exclusively to the UNITED KINGDOM.
•Exclusions: Orders with shipping addresses outside the UK will be automatically cancelled and refunded.
•Remote Areas: We deliver to all UK postcodes, including the Highlands and Islands, though transit times may be slightly longer for these locations.
 

2. Shipping Costs

We believe in transparent pricing with no hidden surprises at checkout.
•Standard Shipping: FREE for all orders within the UK.
•Minimum Purchase: No minimum spend is required to qualify for free shipping.
•Taxes: All prices displayed on our website are inclusive of UK VAT.
 

3. Order Processing and Delivery Timelines

To help you track your order, we distinguish between Handling Time (processing) and Transit Time (delivery).
Shipping Method
Handling Time
Transit Time
Total Estimated Delivery
Standard UK Delivery
1-2 Business Days
3-5 Business Days
4-7 Business Days
•Order Cut-off Time: 22:00 (GMT) Greenwich Mean Time.
•Business Days: Monday to Friday (excluding UK Bank Holidays).
•Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following Monday.
 

4. Shipping Carriers and Tracking

•Primary Carrier: We use DPD for all UK deliveries.
•Tracking: Once your order is dispatched, you will receive an email confirmation containing a tracking number and a direct link to the DPD tracking portal.
•Insurance: All shipments are fully insured. If your leather bag is lost or damaged during transit, we take full responsibility.
 

5. Delivery Terms and Responsibility

•Transfer of Risk: We remain responsible for your goods until they are physically delivered to you, a neighbour you have authorised, or a safe place you have designated.
•Failed Delivery: If DPD is unable to deliver, they will leave a calling card and attempt redelivery or provide instructions for collection from a local depot.
 
 

Returns and Refunds Policy

We want you to be delighted with your new leather bag. If you are not entirely satisfied, our return process is straightforward and compliant with the Consumer Contracts Regulations 2013.
 

1. Return Window

You have 30 days from the date of delivery to initiate a return for a full refund or exchange.
 

2. Return Conditions and Requirements

To be eligible for a return, your leather bag must meet the following criteria:
•Condition: The item must be in its original, unused condition with all tags still attached.
•Packaging: The item must be returned in its original packaging.
•Proof of Purchase: A copy of your order confirmation or invoice must be included.
 

3. How to Initiate a Return

1.Contact Us: Email  or call +44 755 592 9323 with your order number.
2.Receive Instructions: Our team will provide you with the return address and a return authorisation number.
3.Package the Item: Securely pack the bag to prevent damage during transit.
 

4. Return Shipping Costs and Fees

We are committed to transparency regarding return costs:
•Faulty or Damaged Items: If the bag is defective or damaged upon arrival, Flydigito covers all return shipping costs. We will provide a pre-paid return label.
•Change of Mind: If you are returning the item because you changed your mind, the customer is responsible for the return shipping costs.
•Restocking Fees: We DO NOT charge any restocking fees.

5. Refund Process and Timelines

•Inspection: Once we receive your return, we will inspect it within 2 business days.
•Approval: We will notify you via email regarding the approval of your refund.
•Method of Refund: Approved refunds will be issued to the original method of payment (e.g., the specific credit card or PayPal account used).
•Timeline: Please allow 5-10 business days for the credit to appear on your statement, depending on your bank’s processing times.
 
 

Payment Policy

1. Accepted Payment Methods

We accept the following conventional and secure payment methods:
•Credit/Debit Cards: Visa, Mastercard, American Express.
•Digital Wallets: PayPal.

2. Payment Security

•SSL Encryption: Our website uses a secure server and SSL (Secure Sockets Layer) encryption to protect your personal and financial data during the checkout process.
•Data Privacy: We do not store your full credit card details on our servers.
 
 

Contact Information

Flydigito is operated by ONYOURSHAPE LTD.
  • Legal Business Name: ONYOURSHAPE LTD
  • Company Registration Number: 16797935 (Registered in England and Wales)
  • Customer Support Phone: +44 755 592 9323
  • Business Hours: Monday – Friday, 09:00 – 17:00 (GMT)
  • Contact us Page: Click here
We aim to respond to all customer inquiries within 24 hours during business days.