Last Updated: 26 October 2025

1. Overview

2. Your Legal Rights (Consumer Rights Act 2015)

• Receive goods that are as described, of satisfactory quality, and fit for purpose

• Reject faulty goods within 30 days for a full refund

• Cancel within 14 days of delivery (cooling-off period) for any reason, without penalty

• Repair or replacement if goods develop a fault after 30 days 

3. Return Windows

Statutory Cooling-Off Period (14 Days)

• The 14-day period starts the day after you receive your leather bag

• You must notify us of your intention to cancel within this 14-day period

• Once you notify us, you have a further 14 days to return the goods

• We will refund you within 14 days of receiving the returned goods or proof of postage (whichever is earlier)

Extended Store Return Window (30 Days)

• Leather bags must be unused and in original condition

• Original packaging, tags, and labels must be intact

• Items must not show signs of wear (scratches, stains, odors, or damage)

• Proof of purchase (order confirmation or receipt) is required

4. Return Conditions

Eligible for Return (Full Refund):

• Faulty or defective — The bag has manufacturing defects

• Damaged in transit — The bag arrived damaged despite proper packaging

• Not as described — The bag does not match the product description on our website

• Wrong item — You received an incorrect item, size, or quantity

• Change of mind — Within 14-day cooling-off period (no reason needed)

Not Eligible for Return:

• Used or heavily worn leather bags (unless faulty or misdescribed)

• Items with visible signs of wear (scratches, stains, odors)

• Bags without original packaging or tags

• Items returned outside the applicable return window

5. How to Initiate a Return

Step 1: Contact Us

• Email: contact@flydigito.com

• Phone: +44 755 592 9323

• Business Hours: Monday – Friday, 09:00 AM – 10:00 PM (GMT)

• Provide your order number and reason for return

Step 2: Receive Return Instructions

• We will review your request within 2 business days

• If eligible, we will email you detailed return instructions

• We may provide a prepaid return label (for faulty/damaged items)

• Step 3: Send Your Return•Pack the leather bag securely in its original packaging

• Include all tags, labels, and original materials

• Use a trackable shipping method (we recommend Royal Mail Special Delivery or DPD)

• Keep proof of postage until your refund is confirmed

We Cover Return Shipping When:

• The leather bag is faulty or defective

• The item is not as described

• The item arrived damaged

• You received the wrong item, size, or quantity

• You exercise your 14-day statutory cooling-off right (we refund your original standard delivery cost; any extra paid for express services is not refunded)

You Pay Return Shipping When:

Restocking Fees:

7. Refund Process and Timeline

Inspection and Approval:

Refund Processing:

• Approved refunds are issued within 14 days of receiving the returned goods or proof of postage (whichever is earlier)

• Refunds are issued to your original method of payment (credit card, PayPal, etc.)

• Your bank or card issuer may take an additional 5–10 business days to show the refund on your statement

Deductions:

• We may make a reasonable deduction if you have handled the goods more than necessary to establish their nature, characteristics, and functioning (as you would be allowed in a physical shop)

• No deductions apply for faulty, damaged, or misdescribed goods

8. Faulty, Damaged, or Incorrect Goods

Within 30 Days of Delivery:

• You have the “short-term right to reject”

• You can request a full refund

• We cover return shipping

After 30 Days (Within 6 Months):

• You may be entitled to repair or replacement

• If repair or replacement is not possible or would cause significant inconvenience, you can request a refund

How to Report Issues:

9. Exchanges