Last Updated: 26 October 2025

Company Information
Website: https://flydigito.com/
Company: Flydigito (Operated by ONYOURSHAPE LTD)
Company Number: 16797935
Address:

• 119-121 Oxford St, London W1D 2HP, United Kingdom
•  Find us on Google Maps

Email: contact@flydigito.com
Phone: +44 1225 775766
Business Hours: Monday – Friday, 09:00 AM – 10:00 PM GMT/BST

Scope
This Cancellation Policy applies to all LEATHER BAGS purchased through Flydigito.com by customers in the United Kingdom.

Governed by: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

Your Statutory Right to Cancel
Under UK law, you have a statutory right to cancel your order and receive a full refund. This right cannot be limited or excluded.
Your right to cancel applies to all ELIGIBLE LEATHER BAG PRODUCTS.

Cancellation Before Delivery
You can cancel for free before dispatch at any time.

Contact us:

• Email: contact@flydigito.com

• Phone: +44 755 592 9323

We’ll confirm cancellation and process a full refund without deduction.

Cooling‑Off Period (14 Days After Delivery)
You have 14 days from the day after you receive your LEATHER BAG to cancel and receive a full refund for any reason (your statutory cooling‑off period).

How the 14‑Day Period Works

• Day 1: You receive your order.

• Days 2–15: Your 14‑day cancellation window.

• From Day 16: The statutory right to cancel expires (your rights for faulty items still apply).

How to Cancel During Cooling‑Off Period

Step 1: Notify Us
Contact us within 14 days:

• Email: contact@flydigito.com

• Phone: +44 755 592 9323

Include:

• Order number.

• Your name and email.

• Item(s) you wish to cancel.

• Confirmation that you wish to cancel.

Step 2: Return the Products
We’ll provide:

• Return instructions.

• Return address.

You must return the products within 14 days of notifying us of cancellation.

Return Shipping Costs

You pay return postage when:

• You cancel under the 14‑day cooling‑off period for CHANGE OF MIND.

• You use your own carrier.

• You must use a reliable tracked method and keep proof of postage.

We cover return costs when:

• Items are faulty or defective.

• Items are not as described.

• You received the wrong item or incorrect quantity.

• Items arrived damaged.

Important: For valid 14‑day cancellations, we refund the original STANDARD delivery cost you paid; any extra paid for premium/express delivery is not refunded.

Condition of Returned Leather Bags

To avoid deductions:

• Keep items unused and unmarked.

• Return with original packaging where possible.

• Keep all tags and labels attached.

Acceptable inspection:

• Opening the box to inspect.

• Checking stitching, colour, and size..

Excessive use (may result in deductions):

• Obvious wear, scratches, stains, or odours.

• Use outdoors.

• Signs of prolonged use.

Refund Processing

• Refund timeline: Within 14 days of receiving returned items or proof of postage (whichever is earlier).

• Refund method: Original payment method.

• Card refunds: Allow 5–10 business days for your bank to show the credit.

• PayPal refunds: Usually 3–5 business days.

Refund amount:

• Full refund of purchase price.

• Refund of standard delivery costs (for statutory cancellations).

• No restocking or administrative fees.

We may deduct a reasonable amount if goods have been handled more than necessary to establish their nature, characteristics, and functioning (as allowed under UK law). No deductions are made for faulty, damaged, or misdescribed goods.

When Cancellation Rights Do NOT Apply

Your statutory right to cancel may not apply to:

• PERSONALISED OR CUSTOM‑MADE LEATHER BAGS clearly tailored to your specifications.

If such items are faulty, damaged, or not as described, your statutory rights under the Consumer Rights Act 2015 still fully apply.

Faulty, Damaged, or Incorrect Items

Separate from cancellation rights, you have protections for faulty goods:

• Short‑term right to reject within 30 days for a full refund.

• After 30 days, rights to repair, replacement, or refund if repair/replacement is impossible or unreasonable.

Examples:

• Wrong style, colour, or model delivered.

• Significant defects or damage on arrival.

Contact immediately:

• Email: contact@flydigito.com

• Phone: +44 755 592 9323

Cancellations by Flydigito

We may cancel your order if:

• Payment fails or is declined.

• Items are out of stock.

• Address is incomplete or undeliverable.

• There is suspected fraud.

• The order violates our Terms and Conditions.

If we cancel:

• We will notify you by email.

• A full refund will be issued.

• Refund will usually appear within 5–10 business days, depending on your bank.

If Products Never Arrive

If your order never arrives after the estimated delivery timeframe:

• You have the right to cancel and receive a full refund.

• We will investigate with our courier ( DPD).

• If the parcel cannot be located, we will issue a full refund; you do not need to wait for the 14‑day cooling‑off period.

Important Summary

• No restocking fee.

• You pay return shipping for change‑of‑mind cancellations (except where we are at fault).

• Refunds are processed within 14 days of return or proof of postage.

• Items should be unused and in a resaleable condition.

Complaints

Contact us:

• Email: contact@flydigito.com

• Phone: +44 755 592 9323

• Address: 119-121 Oxford St, London W1D 2HP, United Kingdom

•  Find us on Google Maps

Response time: Within 14 days.

If not satisfied:

• Citizens Advice Consumer Service: https://www.citizensadvice.org.uk/consumer/ – Tel: 0808 223 1133

• Which? Consumer Rights: https://www.which.co.uk/consumer-rights

Governing Law

This Cancellation Policy is governed by the laws of England and Wales and complies with:

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Consumer Rights Act 2015.

• Applicable UK consumer protection legislation.